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Start with the AI coworker’s Usage & Activity → Activity tab. Every run is listed there with its status, what the coworker was asked and each step it took, and it often shows the problem directly. For problems with apps, see App troubleshooting.

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Slack

Check these in order:
  • Is it in the channel? Coworkers only see channels they’ve joined. Invite it from Slack, or from its Connections → Integrations → Slack → Manage Slack page in Vybe.
  • Can it write there? A new channel gets Read access unless an Owner or Admin set Default access to Read and write under Settings → Organization → General → Slack channel access. Even then, the coworker only gets Read and write when its owner or one of its admins added it to the channel. If someone addresses the coworker in a read-only channel, it posts a short automated message instead of answering. When one of its managers writes there, that manager also gets a private Let me reply here button. To fix it permanently, set the channel to Read and write under Overview → Sharing → Channels.
  • Did you @mention it? In channels the coworker always answers @mentions. Otherwise it decides from the thread whether a reply is wanted, and stays silent when unsure. If Only respond when @mentioned is on, it answers only when mentioned.
  • Was the message from a bot? Coworkers ignore messages from bots, including other coworkers.
The coworker is set to Only people invited or Private under Overview → Sharing (Specific people or You only when it was created), and you’re not on its list. Ask the coworker’s owner or one of its admins to add you there. See Sharing and access.
Coworkers match Slack users to Vybe members by email. If you haven’t joined your Vybe organization, or your Slack email is different from your Vybe email, the coworker treats you as external. It still helps, but refuses some actions, such as connecting integrations or saving notes about you. Join the organization with the email you use in Slack.
The coworker’s Direct messages setting under Overview → Sharing may be off or limited to certain people. Group DMs only work if every member of the group is allowed.
If your Slack workspace requires admins to approve new apps, the automatic install can fail. Open the coworker’s Slack page in Vybe and click Install to Workspace to finish the install in Slack. Connecting Vybe to Slack requires the Owner or Admin role. See Slack.

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Credits and limits

Your organization has used its credits. Chats are refused, and scheduled tasks and triggers are skipped, until credits are available again. Upgrade your plan or buy more credits under Settings → Organization → Subscription. See Plans and credits.
The coworker hit the Monthly usage limit set on its Usage & Activity → Usage tab. Raise the limit there, or wait for the next monthly reset. See Usage and activity.

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Automations

  • Make sure the task is switched on in Automations → Scheduled tasks. Tasks copied from a ready-made or duplicated coworker start switched off.
  • Check its Recent runs. A run marked Skipped usually means the organization was out of credits or the coworker had reached its monthly limit.
  • Archived coworkers don’t run their tasks. Restore the coworker to resume them.
  • New triggers start switched off. Turn the trigger on in Automations → Triggers.
  • Open the trigger’s Event history to see every event it received and why any were skipped, for example because the Only run when… condition didn’t match.
  • See Triggers for the full list of skip reasons.

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Connections

Connecting a tool from Connections doesn’t give coworkers access to it. Grant access from the coworker’s Connections section, or click Approve (or Grant) on the card the coworker shows when it asks in chat. If the connection is someone else’s Private account, only the person who connected it can grant it, or they can switch it to Organization. See Connections overview.
Its access to that connection is Read only. Change it to Full access or Custom in the coworker’s Connections section.
The account’s authorization may have expired or been revoked. Reconnect it from Connections. For databases, check that the database still accepts connections and that the credentials haven’t changed.

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Account and access

Your organization can hide these sections with the AI coworkers and apps setting under Settings → Organization → General.
Creating coworkers and apps requires the Owner, Admin or Editor role. Ask an Owner or Admin to change your role. See Members and roles.

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Still stuck?

Use Contact support in the user menu at the bottom of the sidebar, or email support@vybe.build. Include the coworker’s name and roughly when the problem happened, so we can find the run.